Terms of Service

The agreement governing your access to RichNote, including its reading, synchronization, transcription, artificial intelligence, and subscription services.Effective October 10, 2026

These Terms of Service (the “Terms”) are an agreement between you and MOONBACK USA INC (“MOONBACK,” “we,” “us,” or “our”). They apply to the RichNote mobile application, websites, connected reading devices, and related services (collectively, the “Service”).

Acceptance of these Terms

By creating an account, purchasing a subscription, or otherwise accessing or using the Service, you agree to these Terms and our Privacy Policy. If you do not agree, do not use the Service. If you use the Service on behalf of an organization, you represent that you have authority to bind that organization.

Eligibility and accounts

You must be at least 13 years old to use the Service. If you are under the age of majority where you live, a parent or legal guardian must review and agree to these Terms on your behalf. You are responsible for providing accurate account information, safeguarding your credentials, and all activity under your account. Notify us promptly if you suspect unauthorized access.

The Service

RichNote provides tools for reading, organizing books and notes, synchronizing content, recording and transcribing audio, interacting with AI-assisted features, and connecting to supported reading devices. Available features, usage limits, storage allowances, and platform compatibility may vary by plan, region, device, and app version.

We may improve, update, add, or remove features over time. We will use reasonable care when making material changes, but we do not guarantee that every feature will always be available or that the Service will be uninterrupted or error-free.

Subscriptions, renewal, and billing

Some features require a paid subscription. Prices, billing intervals, included features, and any trial terms are displayed before purchase. Applicable taxes may be added.

Automatic renewal. Unless you cancel before the end of the current billing period, your subscription automatically renews for the same billing interval, and the payment method associated with your purchase will be charged at the then-current price, subject to applicable notice requirements.

• Where billing occurs. Mobile purchases may be processed by Apple App Store or Google Play. Web purchases may be processed by Stripe and managed through RevenueCat. The payment provider's terms also apply to your transaction.
• Cancellation. Cancel through the same platform or account portal used to purchase. Cancellation stops future renewal; paid access generally continues until the end of the current billing period unless applicable law or the provider's rules require otherwise.
• Refunds. Except where required by law, fees are non-refundable. Refund requests are handled according to the policies of the platform or payment provider that processed the purchase.
• Price changes. We may change subscription prices. We will provide any notice required by applicable law or the applicable platform before the new price takes effect for a renewal.

Your content

You retain ownership of books, notes, recordings, highlights, prompts, and other content you submit to the Service (“User Content”). You grant us a limited, worldwide license to host, copy, transmit, process, and display User Content only as reasonably necessary to operate, secure, and improve the Service and provide the features you request.

You represent that you have the rights and permissions needed to upload and process User Content. You are responsible for obtaining any legally required consent before recording other people or submitting their personal information or communications.

Acceptable use

You may not use the Service to:

• violate any law or infringe another person's rights;
• upload malware or interfere with the security or operation of the Service;
• attempt to gain unauthorized access to accounts, systems, or data;
• harass, exploit, deceive, or harm another person;
• scrape, reverse engineer, or resell the Service except where the law permits it; or
• use automated means in a manner that places an unreasonable load on the Service.

AI-assisted features

RichNote may use artificial intelligence to generate summaries, transcripts, answers, recommendations, or other output. AI output may be incomplete, inaccurate, or unsuitable for your circumstances. You should review important output before relying on or sharing it. AI features are not a substitute for professional medical, legal, financial, or other expert advice.

You remain responsible for your prompts, User Content, use of AI output, and compliance with applicable laws and third-party rights.

Privacy and data

Our Privacy Policy explains what information we collect, how we use and protect it, and the choices available to you. By using the Service, you acknowledge our data practices as described there. Some features require processing content through third-party infrastructure or AI service providers.

Our intellectual property

The Service—including its software, design, branding, documentation, and non-user content—is owned by MOONBACK or its licensors and is protected by intellectual property laws. Subject to these Terms, we grant you a limited, personal, non-exclusive, non-transferable, revocable license to use the Service for its intended purpose.

Third-party services

The Service may integrate with third-party platforms, stores, payment processors, authentication providers, AI providers, and devices. We do not control those services, and their separate terms and privacy policies apply. We are not responsible for a third-party service's content, availability, or actions to the extent permitted by law.

Suspension and termination

You may stop using the Service at any time. You may request account deletion through the available in-app controls or through our Account Deletion page. We may suspend or terminate access when reasonably necessary to protect users or the Service, comply with law, address nonpayment, or respond to a material violation of these Terms. Provisions that by their nature should survive termination will remain in effect.

Disclaimers

To the maximum extent permitted by law, the Service is provided “as is” and “as available.” We disclaim all implied warranties, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service or AI-generated output will be accurate, secure, uninterrupted, or free of harmful components. Some jurisdictions do not allow certain disclaimers, so parts of this section may not apply to you.

Limitation of liability

To the maximum extent permitted by law, MOONBACK and its directors, employees, affiliates, and providers will not be liable for indirect, incidental, special, consequential, exemplary, or punitive damages, or for loss of profits, data, goodwill, or business opportunity arising from or related to the Service. Our total liability for claims relating to the Service will not exceed the greater of US$100 or the amount you paid us for the Service during the twelve months before the event giving rise to the claim. These limits do not apply where prohibited by law.

Changes to these Terms

We may update these Terms as the Service or applicable requirements change. We will update the effective date and provide additional notice when required. Continuing to use the Service after updated Terms become effective means you accept the revised Terms. If you do not agree, you should stop using the Service and cancel any active subscription.

Contact us

Questions about these Terms may be sent to:
MOONBACK USA INC
care@richnote.ai