Frequently asked questions

How do I connect my e-ink device?

Make sure your e-ink reading companion is powered on and within range. Open RichNote, go to the device settings, and follow the pairing instructions.

Why can't my device connect?

Check that Bluetooth is enabled on your phone, or that your phone is connected to the device's Wi-Fi hotspot. Make sure you have granted the necessary permissions.

How do I sync my books and notes?

Sign in to your RichNote account. Your books, reading progress, notes, and voice memos will sync automatically across your devices.

How do I save a quote or share a card?

While reading, tap and hold the text you want to highlight, then choose “Save Quote” or “Share Card” from the menu.

Billing and subscriptions

How do I manage or cancel my subscription?

Manage or cancel your subscription through the same platform you used to purchase it:

• Google Play: Open Google Play, tap your profile picture, then go to Payments & subscriptions > Subscriptions > RichNote.
• Apple App Store: Open Settings on your Apple device, tap your name, then go to Subscriptions > RichNote.
• Web purchase: Use the subscription management link provided in your purchase receipt, or email us for assistance.

Canceling stops future renewals. You can continue using your paid subscription until the end of the current billing period.

How do I request a refund or get help with a charge?

Refund eligibility is determined by the platform where you purchased your subscription and the applicable terms. For Google Play or Apple App Store purchases, submit your request through that store. For web purchases or other billing questions, email care@richnote.ai with the email address associated with your RichNote account and your receipt or transaction ID. Do not send complete card or bank account details.