Delete your account in the app

1. Open RichNote and sign in to the account you want to delete.
2. Open Settings.
3. Select Delete account.
4. Read the deletion notice and confirm Delete after 30 days.

This is the fastest method because you are already authenticated in the app.

Request deletion outside the app

If you cannot access the app, email us from the address associated with your RichNote account. Include the words Account Deletion Request and identify the RichNote account you want deleted. We may ask for limited additional information to verify that you own the account. Never send your password or complete payment-card information.

richnote@moonbackai.com

What happens after a deletion request

• Your RichNote account is deactivated and active sessions are revoked when the authenticated deletion request is accepted.
• Permanent deletion is scheduled after a 30-day cooling-off period.
• Signing back in during the 30-day period cancels the scheduled deletion.
• After the cooling-off period, account information and associated content under our control are deleted or de-identified, including profile and authentication data, imported content stored with the account, reading progress, notes, highlights, knowledge cards, AI conversations and jobs, recordings and transcripts, device pairings, and synchronization data.
• Limited transaction, security, fraud-prevention, support, tax, or accounting records may be retained when reasonably necessary or legally required. Data retained for these purposes is restricted from ordinary product use.

Cancel subscriptions separately

Deleting your RichNote account does not automatically cancel a subscription managed by Google Play, Apple, Stripe, RevenueCat, or another purchase provider. To prevent future renewals, cancel the subscription through the same store or service where you purchased it before deleting your account. If you need help identifying the purchase channel, contact care@richnote.ai.

Questions

For questions about deletion, retained records, or privacy rights, contact MOONBACK USA INC at care@richnote.ai. See our Privacy Policy for more information.